Q: Are you a manufacturer or trading company? We are a professional storage rack manufacturer with decades of experience. BORACS, established in 2004, is a leading integrated enterprise specializing in smart logistics and automated warehouse systems. Our services include planning, design, manufacturing, installation, maintenance, and consulting. Q: What makes you different from competitors? Excellent Service: Quick quotes within 24 hours (often sooner) and immediate support via phone/email. Fast Production: Standard orders completed within 15 days; delivery timelines guaranteed per contract. Export-Ready Design: Protective packaging with plastic clips and film-wrapped uprights to prevent transit damage. 10-Year Warranty: Industry-leading warranty for normal use, reflecting our high manufacturing standards. Q: Where is your factory located? Can I visit? Our factory is in Nanjing, Jiangsu Province, China. You're welcome to visit-we'll arrange pickup from Nanjing International Airport Or Nanjing Station.
2. Product Details
Q: Are samples available? Yes! Short sections of samples are provided free of charge, but customers cover international shipping costs. Samples are ready in 3-15 days after payment. Q: What's your packaging standard? Protective packaging with plastic clips and film-wrapped uprights to prevent transit damage. Q: What's the MOQ ? No strict MOQ, but larger orders (e.g., 20FT container: 10-13T) receive competitive pricing and smoother production handling.
3. Order Process & Payment
Q: How do I place an order? Share design drawings → Confirm details → Receive quotation. Submit PI → Pay 30% deposit → Production begins. QC inspection → Pay 70% balance → Shipping arranged. Q: What payment methods do you accept? T/T (30% deposit, 70% against B/L) or L/C at sight. Q: Can I track my order status? Yes! We provide real-time updates, including photos at eachproduction stageif you require.
4. Delivery & Warranty
Q: What's the lead time?
Standard orders: 15-30 days after deposit.(About 1-4 containers) Customized items: 20-25 days. 20FT container load: 10-15 days. Q: How is shipping arranged? Sea freight: We quote based on your destination port (default: Shanghai/Nanjing). Agent pickup: Share your agent's contact, and we'll coordinate delivery. Q: What's your warranty policy? 10-years warranty against manufacturing defects.
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